Effective Date: 1 April 2025

At Tikkabay, your privacy is very important to us. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website, interact with our brand, or make a purchase.

1. Information We Collect

We may collect the following types of personal data:

  • Full name, email address, phone number

  • Delivery address and billing information

  • Payment details (processed securely via third-party platforms)

  • User preferences, order history, and browsing behavior

  • Any messages, inquiries, or feedback submitted through forms or WhatsApp

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate updates about your order or support requests

  • Improve our website and product offerings

  • Send occasional newsletters, promotions, or product announcements (if subscribed)

  • Comply with legal and tax requirements

We never sell, rent, or trade your information to third parties for marketing purposes.

3. Data Protection & Security

We are committed to protecting your personal data:

  • Your payment information is handled by secure third-party providers (e.g., Paystack, Flutterwave, or Stripe)

  • All user data is stored with appropriate encryption and access control measures

  • Only authorized staff have access to personal information

4. Cookies & Tracking

We use cookies to enhance your browsing experience and understand user behavior. You can choose to accept or decline cookies through your browser settings.

5. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections or deletion of your information

  • Opt out of marketing emails or messages at any time

  • File a complaint if you believe your data has been misused

To make such requests, email us at: hello@tikkabay.com or contact our team directly.

6. Third-Party Links

Our website may contain links to third-party services (e.g., payment gateways, Instagram). We are not responsible for the privacy practices or content of those sites.

7. Business Contact Information

Tikkabay
29A Chief Waheed Eletu Street,
Osapa London, Lekki, Lagos, Nigeria
📞 Phone: +234 810 498 6273
✉️ Email: hello@tikkabay.com

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and if significant, we will notify you via email or a site banner.